Every order is carefully prepared and processed within 2 to 3 business days, excluding weekends and holidays. Complimentary shipping is available on U.S. orders of $50 or more.

Once your order ships, you will receive a confirmation email with your tracking details. If it does not appear in your inbox, please check your spam or junk folder. For further assistance, our Client Care team is available at info@raeluxebty.com and can provide an update on your order.

For complete details, please refer to our Shipping Policy.

Your tracking number is emailed as soon as your order ships. Please allow up to 24 hours for tracking to activate. Until the carrier's first scan, it may show a status such as "label created," which simply means your package is awaiting pickup.

You can follow your delivery at any time on our Track Your Order page.

If 3 business days have passed since your purchase and no tracking number has arrived, reach us at info@raeluxebty.com with your order number, and we will look into it for you.

Carrier delays can occasionally occur, particularly during peak seasons, and international orders may take additional time to clear customs. Your tracking details will show the latest progress of your package.

If your order has not arrived within 15 business days of its shipping confirmation, let us know at info@raeluxebty.com with your order number. We will open a trace with the carrier and, if your package cannot be located, send a replacement or issue a full refund to your original payment method.

When tracking shows your package as delivered but it is nowhere to be found, please check with neighbors, household members, and your building's mail room or front desk. If the package is still missing, contact us within 7 calendar days of the delivery date, and we will open an investigation with the carrier and keep you informed.

Orders containing multiple items may be shipped in separate packages and arrive on different days. You will receive a separate shipping confirmation with tracking details as each package ships.

If any item has not arrived within 15 business days of its shipping confirmation, please contact our Client Care team at info@raeluxebty.com with your order number.

Eligible items may be returned within 7 calendar days of delivery; requests received after this period are not eligible unless required by law. Items must be unused, unworn, unwashed, and unaltered, and returned in their original condition and packaging. All seals, tags, accessories, manuals, certificates, and included items must be present, along with proof of purchase from Rae Luxe Beauty. Certain items are final sale and cannot be returned. Please see Final Sale Items for details.

To request a return, please contact our Client Care team at info@raeluxebty.com with your name, order number, the item you wish to return, and the reason for your return. We will respond with your return authorization and instructions. Please wait to receive these before sending any item back, and ship your approved return within 7 calendar days of receiving instructions. Returns sent without authorization or to an incorrect address may be refused. We recommend a trackable shipping service, as we are unable to accept responsibility for returns lost or damaged in transit.

Each return is inspected upon arrival, and submitting a request does not guarantee approval. Once approved, your refund will be issued to your original payment method within 10 business days; please allow a few additional days for your bank to process it. Return shipping for voluntary returns is at your expense, and original shipping charges, expedited delivery fees, and duties are nonrefundable. No restocking fee applies.

If you would prefer a different item, we invite you to return the original and place a new order.

For complete details, please refer to our Refund Policy.

To preserve the hygiene, safety, and integrity of every product, the following purchases are final sale and are not eligible for return:

• Sale, clearance, and markdown items (discount codes applied at checkout do not affect return eligibility)
• Items designated Final Sale prior to purchase
• Beauty, skincare, makeup, fragrance, personal care, hair care, and wellness products that have been opened, tested, used, or unsealed
• Wigs, bundles, extensions, closures, frontals, and hairpieces that have been opened, worn, installed, brushed, combed, washed, cut, colored, bleached, chemically treated, or otherwise altered
• Earrings, belly-button rings, and other pierced body jewelry
• Intimate apparel and other hygiene-sensitive garments
• Gift cards
• Personalized, customized, and special-order pieces

We encourage you to review each product's size, shade, ingredients, scent, compatibility information, instructions, and warnings before purchasing. Opened products are not eligible for return.

We ask that you inspect your order promptly upon delivery. If any item arrives damaged, defective, incorrect, or materially different from its description, please contact our Client Care team at info@raeluxebty.com within 7 calendar days of delivery. Include your order number, a brief description of the issue, and clear photographs of the product, the shipping package, the mailing label, and any visible product code, serial number, or lot number.

Please keep the product, its original packaging, all shipping materials, and any included components while we review your request.

Once the issue is verified, we will send a replacement when available. If a replacement is unavailable, your refund will be issued to your original payment method. We will cover any authorized return shipping, and when an error is ours, applicable shipping charges will also be refunded.

Please note that damage occurring after delivery, such as from misuse, improper storage, incorrect installation, alteration, or not following product instructions, is not considered an arrival defect.

Changes and cancellations may be requested within 24 hours of purchase, before your order enters fulfillment. To give us the best opportunity to assist, please email us promptly at info@raeluxebty.com with your order number and the change you have in mind. Once an order is in process, we cannot guarantee it can still be adjusted, but our team will always let you know what is possible.

Requests for a different item, shade, or size depend on current availability. If your order is canceled, your refund will be returned to your original payment method. Please allow several business days for it to appear on your statement.

After your order ships, it can no longer be changed or canceled. Eligible items may still be returned under our Refund Policy.

Address changes may be requested within 24 hours of purchase, provided your order has not yet entered processing or fulfillment. Please email our Client Care team at info@raeluxebty.com as soon as possible with your order number and the correct shipping address.

While we will do our best to accommodate your request, changes cannot be guaranteed once processing has begun. Once an order has shipped, its shipping address can no longer be changed.

To ensure a smooth delivery, please review your shipping address carefully at checkout.

Your order confirmation is sent to the email address entered at checkout the moment your purchase is complete. If it has not arrived, searching your inbox for "Rae Luxe Beauty" and checking filtered folders such as Promotions, Spam, or Junk will usually locate it.

Customers with an account can also view their order anytime by signing in and selecting Orders.

If it remains missing, or the email address may have been mistyped, contact us at info@raeluxebty.com with the name and email address used at checkout. We will verify your order and send a new copy.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Shop Pay, Apple Pay, Google Pay, PayPal, and Venmo. Available options are displayed at checkout and may vary by device.

All payments are processed through a secure, encrypted checkout. Prices are shown in U.S. dollars unless otherwise indicated at checkout, and applicable taxes are calculated before you complete your purchase. For international orders, your bank may apply currency conversion fees.

If a payment is declined, please confirm that your billing address matches your card details, or check with your card issuer. For further help, email info@raeluxebty.com and our team will assist you in completing your order.