Refund policy

Returns & Refunds

The Rae Luxe Beauty Standard

Every Rae Luxe Beauty order is handled with intention. Our return standards protect product quality, preserve the integrity of our collections, and provide clear support when an order does not arrive as expected.

Please review these terms before completing your purchase or requesting a return.

Return Overview

• Return request period: Seven calendar days after confirmed delivery
• Eligible condition: Unused and in original packaging
• Refund method: Original payment method
• Voluntary return shipping: Paid by the customer
• Original shipping charges: Nonrefundable
• Restocking fee: None
• Refund processing: Within 10 business days after approval
• Sale, clearance, and markdown merchandise: Final sale
• Damaged, defective, or incorrect merchandise: Replacement first; refund if unavailable

Return Eligibility

Return requests must be submitted within seven calendar days after confirmed delivery.

Eligible merchandise must be unused, unworn, unwashed, unaltered, and returned in its original condition and packaging. All original seals, tags, accessories, manuals, certificates, and included items must be present. Valid proof of purchase from Rae Luxe Beauty is required.

Eligible merchandise may include:

• Unopened beauty, skincare, makeup, fragrance, personal-care, hair-care, and wellness products with all original seals intact;
• Unworn apparel with original tags attached;
• Unworn, non-pierced jewelry in its original packaging;
• Unused home merchandise; and
• Unused electronics, beauty devices, hair appliances, and accessories with all original packaging, components, and manuals.

Submitting a return request does not guarantee approval. Returned merchandise is inspected before a refund is authorized. Requests submitted after the return period are not eligible unless applicable law requires otherwise.

How to Request a Return

Email info@raeluxebty.com within the return period. Include your full name, order number, product being returned, and reason for the request.

If approved, we will provide return instructions and the authorized return destination. Do not mail merchandise before receiving authorization. Unauthorized returns or merchandise sent to an incorrect address may be refused.

Approved returns must be shipped within seven calendar days after return instructions are issued.

Final-Sale Merchandise

The following purchases are final sale:

• All sale, clearance, and markdown merchandise (discount codes applied at checkout do not affect return eligibility);
• Products identified as Final Sale before purchase;
• Opened, tested, used, or unsealed beauty, skincare, makeup, fragrance, personal-care, hair-care, and wellness products;
• Wigs, bundles, extensions, closures, frontals, and hairpieces that have been opened, worn, installed, brushed, combed, washed, cut, colored, bleached, chemically treated, or altered;
• Earrings, belly-button rings, and other pierced-body jewelry;
• Intimate apparel and other hygiene-sensitive garments;
• Gift cards; and
• Personalized, customized, or special-order merchandise.

These restrictions protect hygiene, safety, and product integrity. Please review product sizes, shades, ingredients, scents, compatibility information, instructions, and warnings before purchasing. Personal preferences, shade or scent selections, sensitivities, and dissatisfaction with expected results do not make an opened product eligible for return.

Final-sale status does not prevent a customer from reporting merchandise that arrived damaged, defective, incorrect, or materially misrepresented.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order promptly after delivery.

If merchandise arrives damaged, appears defective, or differs from what you ordered, contact info@raeluxebty.com within seven calendar days after confirmed delivery. Include your order number, a description of the issue, and clear photographs of the product, shipping package, mailing label, and any visible product code, serial number, or lot number.

Retain the product, original packaging, shipping materials, and included components while the request is reviewed.

When the issue is verified, Rae Luxe Beauty will first offer a replacement when inventory is available. If an appropriate replacement is unavailable, a refund will be issued to the original payment method. Rae Luxe Beauty will cover authorized return-shipping costs.

Damage caused after delivery through misuse, improper storage, incorrect installation, unauthorized alteration, mishandling, or failure to follow product instructions is not considered an arrival defect.

Return Shipping and Refunds

Customers are responsible for return-shipping costs for approved voluntary returns. Original shipping charges, expedited-delivery fees, duties, customs charges, and similar costs are nonrefundable.

We recommend using a trackable shipping service and retaining the receipt until the return is complete. Rae Luxe Beauty is not responsible for unauthorized, misdirected, lost, or transit-damaged customer returns.

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit.

There is no restocking fee. When a return results from a verified Rae Luxe Beauty error, authorized return-shipping costs will be covered and applicable shipping charges will be refunded.

Exchanges

Direct exchanges are not guaranteed because product availability may change.

For an eligible voluntary return, request authorization and place a separate order for the preferred product, size, color, or variation. Damaged, defective, or incorrect merchandise will be handled under the resolution process above.

Order Changes and Cancellations

Order changes or cancellations may be requested within 24 hours after purchase, provided fulfillment has not begun.

Email info@raeluxebty.com as soon as possible and include your order number. A cancellation or modification cannot be guaranteed after an order enters processing or fulfillment. Orders that have shipped cannot be canceled.

International Orders and Legal Rights

Rae Luxe Beauty serves customers in the United States and selected international destinations.

International customers are responsible for applicable import restrictions, duties, taxes, and customs requirements. These charges are generally nonrefundable.

This policy does not limit any rights provided by applicable law, including available remedies for damaged, defective, incorrect, undelivered, or materially misrepresented merchandise.

Need Assistance?

Our team is available to clarify return eligibility before merchandise is mailed.

Email info@raeluxebty.com and include your order number. Please do not send merchandise before receiving authorization and the correct return destination.

Last updated: September 20, 2026